The Caitlynn

We take great pride in the artworks we offer each one is handmade and carries the heart and creativity of our young artists. Because of the personal and made-to-order nature of these pieces, we handle returns and refunds with care and consideration.

Custom and Framed Orders

All artworks are made and framed to order, which means we unfortunately do not accept returns or offer refunds . We encourage you to read the product descriptions carefully and reach out to us before placing your order if you have any questions.

Damaged Items

If your order arrives damaged, please contact us within 3 days of receiving it. We’ll need the following information to assist you:

•Your order number and email adress

•Clear photos of the damaged item and packaging

•A short description of the issue

Once we receive this information, we will review your case and either send a replacement or offer a refund, depending on the nature of the damage and product availability.

Lost Parcels

If your parcel has not arrived within 15 days of the shipping date, please let us know and we will assist in tracking your order where possible.

Contact Us

For any return, refund or delivery issue, please contact us at info@annafoundation.com. We’re here to help and want to ensure you have a positive experience with us.

Thank you for supporting our online art shop and the young artists whose creativity brings these pieces to life. Each artwork is made with care – and we take the same care in preparing it for delivery to you.

Made-to-Order Framing

Because we want each piece to arrive beautifully finished and ready to display, framing begins only after your order is placed. This ensures the highest quality and attention to detail, but also means it takes a little longer before we ship.

Please allow 7–10 business days for framing and processing before your order is shipped.

Shipping Rates & Delivery Times

Local Shipping: R150, 3–5 working days for shipping (additional to 7–10 business days for framing). Maximum of 15 business days.

International Shipping: R2200, 10–15 working days (additional to 7–10 business days for framing), maximum of 20 business days.

Note: Delivery times may vary slightly during busy periods or due to courier delays.

Packaging & Protection

Framed artworks are carefully wrapped with corner protection, cushioning, and sturdy boxing to ensure safe transit.

Tracking Your Order

Once your order has been shipped, you'll receive an email with a tracking number so you can follow your artwork’s journey.

In Case of Damage

If your parcel arrives damaged, please contact us within 3 days of delivery with your order number and clear photos of the product. packaging and artwork.